Job Description

Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Service Engineer, you will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Reporting to Regional Customer Service Manager, delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new service business opportunities for ABB. This position is based in Singapore.

This position reports to

Operations Manager

Your responsibilities

• Delivering high quality service in compliance with service procedures
• Identifying and attending to system and user problems arising from customers within short notice
• Building up the strong relationship with customer; identifying and establishing relationships with potential customers, understand customer needs and transform/develop them into business opportunities
• Performing robotics system Preventive or Corrective Maintenance
• Performing Robot and PLC logic programming, testing, and troubleshooting as well as robot studio simulation
• Having an analytical ability to communicate with R&D team of ABB to identify root cause of issues
• Providing product training to customer
• Collaborating with service sales to support customer on system and product enquiries

Your background

• Degree/ Diploma in Mechanical or Electrical Engineering, with minimum 2 year working experience in automation environment
• Experience in robotics would be an added advantage
• Understanding of fundamental engineering principles
• Good command of English and strong communication
• Experience in customer coordination will be preferred
• Is a self-starter, can manage multiple tasks, multiple function and work effectively with minimal supervision

Benefits

• Life insurance
• Flexible work practices
• Accident insurance
• Paid Parental leave (gender neutral)
• Sick pay

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world\xe2\x80\x99s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility, and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated Work model: hybrid #LI-hybrid

ABB