Job Description

Service Engineer based in Singapore
Life Unlimited. At Smith+Nephew, we craft and manufacture technology that takes the limits off living.
Responsible for diagnosing, repairing, and maintaining technical equipment and machinery within the service center. This role ensures high-quality repairs that comply with departmental KPIs and QARA requirements, supporting Smith & Nephew in strengthening long-term customer relationships and maximizing equipment value.
What will you be doing?

• Perform routine diagnosis, repair, and maintenance of equipment and machinery under supervision.
• Assist in troubleshooting technical issues and escalate complex cases as needed.
• Conduct equipment calibration and functional checks according to established protocols.
• Adhere to standard operating procedures (SOPs), QARA requirements, and safety regulations during all service activities.
• Maintain accurate service records, repair logs, and documentation.
• Ensure tools, test equipment, and the service area are kept in proper condition.
• Provide technical support and respond to service requests promptly.
• Assist in communicating service findings and recommendations to customers and internal teams.
• Collaborate closely within the team to gain hands-on experience and enhance technical skills.
• Support process improvement initiatives within the service center.
• Participate in training programs to build expertise in equipment, systems, and troubleshooting methods.

What will you need to be successful?
Success in the role will requires a combination of technical knowledge, soft skills, and a deep understanding of both the business and service-providing sides of an organization.
Successful candidates would need the following:

• Diploma in biomedical/mechanical/electrical engineering (or similar)
• Fresh graduates are welcome to apply.
• At least 1-2 years of experience in manufacturing or repairing medical devices is advantageous.
• Strong communication and consensus-building skills.
• Fluent in English, both spoken and written.

You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com
• Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.

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