Credit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Credit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.
For more information, please visit www.ca-cib.com
Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/
Reference 2022-71149
Publication date 28/07/2022
Job description
Business type
Types of Jobs - Information systems / IT Project management
Job title
Service Lead - Application Services (Ref 41572)
Contract type
Permanent Contract
Management position
No
Job summary
The position
The Service Lead is mainly focusing on ensuring the team is respecting the governance put in place with the client and that the level of service delivered to the client is as expected. He must have an excellent macro view of information system and good technical skills to be able to help during major incident resolution as well as promote and contribute to Continuous Improvement
He/she's based in Singapore but works according to Paris windows of service, under the Service manager of his/her business line.
Main Responsibilities
The Service Lead is accountable for:
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