Description du poste
The position
The Service Lead is mainly focusing on ensuring the team is respecting the governance put in place with the client and that the level of service delivered to the client is as expected. He must have an excellent macro view of information system and good technical skills to be able to help during major incident resolution as well as promote and contribute to Continuous Improvement
He/she’s based in Singapore but works according to Paris windows of service, under the Service manager of his/her business line.
Main Responsibilities
The Service Lead is accountable for:
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