Job Description

Be a Part of Something BIG!The Service Management specialist covers the following service management functions:

• Business continuity management \xe2\x80\x93 update and maintain IT business continuity plans or DR plans through collaboration and follow-up with multiple stakeholders ensuring that IT BCM is monitored and tracked.
• Service transition process - work with change, release management and project management office on smooth service transition process. Including roll-out of improvements.

Secondary responsibility in Configuration Management - including updating, maintaining, andverifying of CIs ensuring accuracy and integrity of the CI informationMake an Impact by:Business Continuity Management

• Collaborate with all divisions and stakeholders to update, maintain and implement business continuity plans and DR plans to anticipate, address, and mitigate the effects of various business interruptions.
• Develop, maintain and implement BCP and DR plans including risk assessments, business impact analysis and documentation of BCP and DR procedures.
• Manage and track all system DR plans and DR test schedules to ensure that IT BCM is effective

Service Transition Process

• Work with project management office to ensure a smooth transition to operations from projects
• Work with change/release to ensure proper handover between configuration management and change management

Configuration Management

• Responsible for updating, maintaining, verifying of CIs and auditing as defined within the Configuration Management policy
• Ensures management and timely update of CI information

• Accountable for the accuracy and integrity of the CI information within the CMDB
• Responsible for ensuring process and CMDB compliance to audits or other compliance controls
• Maintenance and continual improvement of the Configuration Management process
• Responsible for auto update, discovery and import set data

Skills for Success:

• IT Degree with minimum 2 years\xe2\x80\x99 hands-on experience in business continuity management or DR
• management
• Minimum 2 years\xe2\x80\x99 experience in IT service management
• Working experience in IT infrastructure
• Working experience in IT operations
• Hands-on experience in configuration, change/release management
• ITIL foundation certificate
• Certification in Business Continuity Management
• Experience with ITSM tool (e.g. ServiceNow)
• Certification in Business Continuity Management
• Excellent communication (verbal and written) skills
• Effective presentation skills
• Keen attention to detail
• Autonomous and selfmotivated
• Ability to lead, influence and coordinate resources to achieve results
• Proven analytical and problem solving skills

Rewards that Go Beyond

• Flexible work arrangement
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel