Service Manager (1 Year Direct Contract) (network)
Singapore, Singapore
Job Description
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Customer experience
- To build services relationships with clients.
- Single point of contact (SPOC) on Operations matters.
- Oversee day-to-day fault management for Critical / Escalated incident. 24x7 on escalation call.
- Take ownership in handling and managing fault outages.
- Provide regular updates and ensure timely fault resolution for Critical or Escalated incident.
- Investigate outages and prepare RFO with recommendations on corrective and improvement action plans.
- Overseeing the entire planned maintenance cycle for customers critical services.
- Develop customized processes and support to meet customers special needs.
- To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
- Conduct monthly network performance review that basically covers the following:
- Previous meeting minutes.
- Present monthly network availability report.
- Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
- Update or review any improvement plan.
- Recommend network enhancement initiatives.
- Service Level - Conduct monthly network performance review that basically covers the following:
- Previous meeting minutes.
- Present monthly network availability report.
- Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
- Update or review any improvement plan.
- Recommend network enhancement initiatives.
- Service Improvement - Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.
- Diploma / Degree in Computer Science / Engineering or equivalent
- 2-3 Years - Telecommunications industry in the Operational and/or Service Delivery field
- Knowledge in Network Protocol and Networking WAN technologies
- (e.g.: Network Protocol: OSPF, BGP, etc).
- (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
- ITIL v3 Foundations certification
- CCNA and Lean Six Sigma is an added advantage
- Experience in corporate telecommunications and networking are added advantage
- Service management experience preferred
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Job Detail
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Job IdJD1305530
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned