Job Description

:

• Location: Alexandra
• Up to $8500
• Monday : 8.30am to 6.30pm
• Tuesday to Friday: 8.30am to 6.15pm

Job Responsibilities

• Responsible in achieving monthly budgeted Service Turnover and operating profit through daily cars intake and operating expenses.
• Responsible and ensure the quality of service and repair work performed daily by the team through monthly audit.
• Responsible and maintain workshop efficiency, productivity and utilization usage for workshop staffs through monitor through daily time analysis report.
• Responsible for recruiting of employment and inculcate the development of staffs good practices under his care.
• Responsible and maintain for Service Center environment to meet Work, Safety & Health requirements, group policies and plan yearly activities as Safety Chairman.
• Responsible and accountable for authorized workshop purchase order/invoices according to Cooperate Governors guideline.
• Provide support to Aftersales Senior Manager on every kind of customer enquiries or complaints.

• Authorize purchase of workshop consumable items, tools and equipment.
• Conduct periodical reviews of the performance of individual staff (especially key staff) to ensure that the work attitudes and work performance are in line with the companys objectives.
• Take measures to improve results, such as motivating workshop personnel, streamlining the flow of work and working conditions.
• Ensure the 5 S housekeeping (Sorting, Stabilizing or Straightening Out, Sweeping or Shining Standardizing Sustaining) the Practice of tidiness and cleanliness to the workshop and service reception area at all times.
• Continuing focus on strengthening customer service processes to improve customer satisfaction.
• Developing key staff through training/coaching / mentoring to enhance their performance with their competencies.
• Conducting monthly meetings with the key personnel to share and feedback from key results for corrective action and continually to seek for process improvement.
• Organize staff bonding for gathering or big day out quarterly to motivate or improve team building and communication within in Aftersales team.

Job Requirements

• Degree or Diploma in Mechanical, Engineering or Business Administration\xef\xbb\xbf
• Minimum 5 years of related experience in handing Service operation and technical analysis for continental Cars
• Able to analyze business situation from data & reports to meet service projection
• Ability of handling service operations and technical analysis for continental cars
• Ability of handling customer complaints and offering service recovery
• Experience in customer service cum workshop operations would be an added advantage.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.Kindly email your resume in a detailed Word format toWe regret that only shortlisted candidates will be notifiedPeople Profilers Pte LtdTel: 6950 9753EA Registration Number: R1111375EA licence number 02C4944EA Personnel: Lee Hui En Ashley

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