Service Manager (joo Chiat)

Joo Chiat, Singapore

Job Description


Job Title: Service Manager Salary: Up to $4000 Location: Joo Chiat or Sentosa Working Days/Hours: Mon- Thurs 5-11pm (Tues off) Fri, Sat & Sun 9 am-11 pm Benefits: 14 days of AL, Birthday leave, Staff discount, Performance bonus Job Duties:

  • Oversee day to day restaurant operations
  • Analyse service quality and customer satisfaction
  • Ensure customer satisfaction through promoting excellent service
  • Respond to customer complaints with tact and professionally to manage customers\xe2\x80\x99 expectations.
  • Ensure the adherence of restaurant standards, service benchmarks and company rules and regulation
  • Ensure compliance with sanitation and safety regulations.
  • Control operational costs and identify measures to cut waste.
  • Taking instructions from Headquarters and execute policies and protocols that will maintain future restaurant operations
  • Lead team to implement change
  • Ensuring sufficient staffing for Daily Operations
  • Train new and current employees on any SOPs and best customer service practices.
  • Provide leadership and team building for staff
  • Create and maintain the staff schedule and track tardiness and absenteeism
  • Provide regular feedback to staff to improve productivity and efficiency
  • Interview potential new hires when necessary.
  • Handle dispute and disciplinary matters at store level
  • Responsible for team motivating and forging a performance driven team.
  • Conduct staff performance assessment process
Job Requirements:
  • Diploma in Food & Beverage Services Management or equivalent
  • Excellent interpersonal and customer service skills.
  • Comfortable working long shifts if required and on weekends and PHs
WONG MENG KANG Superform Consulting Pte Ltd R1988500 / 15C7536 Job Types: Full-time, Permanent Salary: $3,500.00 - $4,000.00 per month Benefits:
  • Additional leave
  • Employee discount
  • Health insurance
Supplemental pay types:
  • Performance bonus

Shift system
  • Health insurance

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Job Detail

  • Job Id
    JD1275591
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Joo Chiat, Singapore
  • Education
    Not mentioned