Service Manager
Singapore, Singapore
Job Description
We are looking for a Service Manager to support in retail matters. This candidate will be reporting to the GENERAL MANAGER - CUSTOMER EXPERIENCE.
- Working Location: Bugis Flagship Store
- Working Hours: 5 days (Between Mondays to Sundays, 11.05 AM - 9.30 PM)
- Salary: Up to $4K
Key Responsibilities:
- Knowledge of NB/PC service repair
- Liaising with the partner service center
- Handle customer technical inquiries
- Coordinating with stores and challenger call center teams
- Notify Customer on device status
- Arrange collection of devices from the Service counter @ Challenger (Bugis)
- Tracking of extended warranty service
- Process service claims
- Diploma or Degree in Computer Science, Information Technology or a related field
- Proven experience in leading and managing a team of IT service professionals, providing coaching, mentoring, and performance feedback
- Strong knowledge of computer hardware and software systems, including Windows and Mac OS
- Expertise in diagnosing and troubleshooting computer problems
- Ability to multitask and prioritize work assignments
- Excellent communication skills, both verbal and written
- Strong customer service orientation and ability to understand and meet customer requirements
- Ability to manage customer expectations and build customer relationships.
- High attention to detail and accuracy
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Job Detail
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Job IdJD1312689
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned