Job Description

Responsibilities

• Exceed KPI set eg, new order, sales & profit target, TAT, operational availability

• Set sale, GP and new order targets for maintenance team Leads
• Monitor and update management on the progress regularly including project finance steering.
• Resource Planning - Plan manpower, training needs & cross-training to other projects, identify specialist in Knowledge retention & SOP documentation
• Contract Management - Ensure team leader work within assigned budget

• Ensure the team meet the contractual KPI
• Review Annual Performance/processes report for contract renewal
• Support team leaders in monthly performance review meeting with customers
• Manage and implement action plan to improve reliability as per contract
• Approve maintenance proposals, monthly reports etc
• Interface with management team of customers, partners, and OEM to ensure support and meet the contractual commitment
• Identify Growth Areas - Plan & implement new Technical Capability Built-up

• Explore new business areas
• Provide support to transit new projects to O&S
• Customer Engagement - Arrange visits, Demos and workshop

• Obtain Feedbacks - Review & Respond to feedback

• Bachelor\'s degree or Diploma in Engineering
• Prior experience in Maintenance and Support Services, Customer relationship management, negotiation, and presentation
• Proficient with Cashflow/ Budgeting/ Costing
• Proficient with Contract terms and interpretation
• Good communication for team motivation and human dynamics
• Good interpersonal, analytical and problem-solving skills
• Able to work independently and also as part of the team
• Working location is in Ang Mo Kio
• Singaporeans only

ST Engineering