Job Description

Date: 1 Dec 2023 Location: Singapore, SG, 138588 Company: Lloyds Register
Job ID: 38943
Lloyd\xe2\x80\x99s Register OneOcean
What We\xe2\x80\x99re Looking For

A first point of contact who works on the front line with both office-based customers and ship-based end users. Responsible for ensuring all order and outfit queries are resolved in a timely and accurate manner for their customers.

You will be the main contact point for customers general queries and manage the order management lifecycle end to end, within their customer service level agreements.

What We Offer You

• Competitive Salary.
• A regular full-time position.
• Remote and flexible work schedules with an appreciation for work-life balance.
• Working in a global company with the ability to work with different cultures and diverse people. The opportunity to work for an organization that has a strong sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs.

The role

• Responsibility for day-to-day order and outfit management processes and queries
• Supports the annual renewals process
• Maintain accuracy of New Edition subscriptions and vessel outfits
• Provision of cover for peers during absence
• To have extensive customer liaison on the phone and by email
• Liaise with and assist the Finance team to resolve any account/debt issues Process Emergency digital or paper orders for peers in other time zones

What You Bring

• Attention to detail
• Customer facing soft skills
• Strategic understanding
• Commercial understanding
• Customer focused urgency
• Self-motivation and energy
• Knowledge of the shipping / marine industry an asset

About us

Maritime stakeholders are increasingly looking for digital solutions to address the growing challenges of operating in such a vast and complex industry. Pressing issues like climate change, supply chain volatility, and an increase in regulatory requirements already requires considerable agility on the part of all industry members, with no indication of abatement.

Technology will play a key role in allowing stakeholders to operate efficiently and responsibly in the decades to come. When it comes to managing a wide-ranging fleet of vessels, the need for real-time data exchange between ship and shore and interconnected, dynamic processes are sure to increase. Decision-makers will need access to more data than ever and a means to combine multiple interdependent datasets to derive insight and inform decision-making in real-time.

At LR, we have now developed a digital solutions portfolio that provides voyage compliance, voyage planning, ship management and vessel performance solutions to over 20,000 vessels across the globe.

Digital Solutions Division:

We recognise the challenges facing the maritime industry including the drive for decarbonization and the need for improved efficiency. To address these challenges OneOcean is now part of the Lloyd\xe2\x80\x99s Register Digital Solutions division. We are proud to work alongside the other brands that comprise this division, providing voyage compliance, voyage planning, ship management and vessel performance solutions.

Be a part of

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry\xe2\x80\x99s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Register is wholly owned by the Lloyd\xe2\x80\x99s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd\xe2\x80\x99s Register colleagues and Lloyd\xe2\x80\x99s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.
#LI-I1 #LI-Hybrid
Diversity and Inclusion at Lloyd\'s Register:
Together we are one Lloyd\xe2\x80\x99s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.
The Lloyd\'s Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).

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