Job Description

Working Hours/ Days: Office Hours/ 5.5 days work weekKey Responsibilities and Duties:

• Lead the Service and Operations teams at the polyclinic to ensure smooth daily operations
• Oversee the implementation of new initiatives such as Healthier SG, Social Prescribing, and Age Well SG
• Work closely with the Head of Polyclinic and other departments to drive service excellence and continuous improvement
• Coach, mentor, and inspire the operations staff for continuous professional development
• Collaborate on cross-department projects aimed at improving patient access to care, operational efficiency, and patient experience
• Work with team members across various workgroups, clinics, or HQ on initiatives such as manpower planning, training and development, digital and service transformation, policy and workflow improvements, new polyclinic development, and emergency planning
• Seek opportunities for personal and professional growth in healthcare administration while contributing to public healthcare

Requirements:

• Degree in any field
• Minimum 6 years of operations management, service quality experience
• Successful track record of implementing operational improvement initiatives resulting in higher productivity, improved patient / customer experience
• Strong in decision making, problem solving and communication skills
• Experience in operations in healthcare sector and/or service industry is a plus!
• Able to commit 5.5 days\' work week

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.Interested candidates kindly click the QUICK APPLY button.By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.**We regret to inform that only shortlisted candidates would be notified.Jessica Grace Wong Hui Ying
Registration No.: R24123928
EA License No: 06C2859 (MCI Career Services Pte Ltd)Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?Which of the following types of qualifications do you have?How many years\' experience do you have as a Service Operations Manager?Company profileMCi Career Services4.1\xc2\xb7Human Resources & Recruitment51-100 employeesWith over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!With over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don\'t just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!Company informationRegistration No.200701947WEA No.06C2859

MCI Career Services