Job Description

:In Schneider Electric everything we do promotes progress and sustainability for all \xe2\x80\x94 our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You\'re part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.We are looking for Service Order and Planning Manager to make an impact!What will you do?The Service Order & Planning Manager is responsible to ensure the Service Orders & Contracts are well created and booked according to the Customer\xe2\x80\x99s Purchase Orders ensuring all relevant detailed information are correctly recorded in the IT system. Also responsible for scheduling the execution of Service Operations at the customer site ensuring spare-parts, tools, instructions, workforce, travel optimization, qualified Services Representatives, to allow the service execution team to properly implement the service delivery and the Customer expectations.As a manager, he/she has to ensure competencies availability and renewal inside his/her team, work capacity, as well as people development.Activities and areas of responsibility

• Lead Order Management team to ensure on-time order booking into ERP, PO issuance to vendors and spares expedition with Global Supply Chain team.
• Lead Planning team to ensure prompt Work Order scheduling, investigation on Deviation and delivery of spares.
• Collaborate with Service Operation teams to fulfill requirement from customer POs and recognize revenue.
• Work with Project team to ensure synchronized costing and revenue recognition.
• Collaborate with finance to monitor and drive actions to control deferred revenue.
• Liaise with sales team to manage Case Order closure and changes to Service Order requirement.
• Support marketing team on deployment of new offers, sourcing of products and corresponding flow system setups.
• Backup for Order Management and Planning teams
• Develop and maintain required Order Management and Planning competencies to ensure continuity.
• Drive improvement / transformation initiatives related to OM and Planning processes to ensure sustainability and support for business growth.
• Put in place relevant Management System to ensure perfect collaboration, and team collective dynamic.
• Track and implement ambitious People engagement action plan to ensure highest employee satisfaction.
• Ensure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it
• Manage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability witin the team.
• Participate in the Short Interval Management leading actions under OM and Planners perimeter.

Key Success Factors

• Good interpersonal communication and relationship with others
• Understanding of impact of Services Representative utilization rate and work order management on Profit & Loss
• Proactive communication with Customers to ensure satisfaction.
• Requisite Technical knowledge on Schneider products.
• Capability and ability to escalate issues through the SIM cycles.

What qualifications will make you successful for this role?

• Diploma / University degree in any discipline.
• Managerial experience preferable 5 years or more in Customer Support industry.
• Good understanding on value creation within order booking, contract creation, invoicing, resource scheduling and process governance in overall impact to revenue / profitability of the company.
• Fluent in spoken and written English.
• MS Office (Excel, Word, PowerPoint).
• Proficiency in SAP / Oracle and bFO / bFS would be a plus.

Let us learn about you! Apply today.You must submit an online application to be considered for any position with us. This position will be posted until filled.Why us?At Schneider Electric we\'re committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.\xe2\x82\xac34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World\xe2\x80\x99s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filledSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.We mirror the diversity of the communities in which we operate and we \xe2\x80\x98embrace different\xe2\x80\x99 as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion and our DEI PolicySchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Schneider Electric