Job Description

The Service Quality Analyst is responsible for assessing, monitoring, and enhancing the quality of services provided in the logistics and supply chain operations. This role involves analyzing processes, identifying areas of improvement, and collaborating with cross-functional teams to optimize logistics efficiency and accuracy. The Analyst will utilize data analysis, performance metrics, and continuous improvement methodologies to ensure that the company\'s logistics services meet and exceed customer expectations.

Responsibilities:

Quality Monitoring and Evaluation:

• Monitor and evaluate logistics processes, including transportation, warehousing, inventory management, and order fulfillment, to assess the quality of service provided.
• Analyze key performance indicators (KPIs) related to on-time delivery, order accuracy, inventory turnover, and other relevant metrics.
• Review and audit shipping and delivery records to ensure compliance with established procedures and customer requirements.

Performance Metrics:

• Develop, implement, and track logistics-specific performance metrics to measure the efficiency and effectiveness of supply chain operations.
• Collaborate with Operation team to establish benchmarks and goals for process improvements.

Root Cause Analysis:

• Identify root causes of operational issues or service quality discrepancies by analyzing data and collaborating with operations teams.
• Develop strategies to address identified issues and minimize the likelihood of recurring problems.

Data Analysis and Reporting:

• Collect, analyze, and interpret data to generate regular reports on logistics performance, trends, and service quality.
• Provide insights to management and logistics teams to drive data-informed decisions.
• To understand international conditions that would have impact on monitoring of key performance indicators (KPIs)

Compliance and Regulatory Adherence:

• Ensure that logistics operations adhere to regulatory requirements and industry-specific compliance guidelines with regards to Commercial and Postal business.

Requirements:

• Bachelor\'s degree in logistics, supply chain management, business, or a related field.
• Experience in logistics, supply chain operations, or quality assurance is preferred.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and software (Power BI, Google Data Studio)

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Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore\'s designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost\'s diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the \'Post Office\' was officially established as a government department in 1858. To learn more about SingPost\'s heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore\'s designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country\'s 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost\'s eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore\'s ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

25 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits

Singapore Post