Service Support Engineer
Singapore, Singapore
Job Description
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Job Summary We are looking for a suitable candidate for the position of a service support engineer. You will be maintaining and troubleshooting the hardware infrastructure and systems for a mission-critical Seamless Identity Management Platform for Experience (SIMPLE) system that our client designed for Singapore Changi Airport. You will be part of a team of dedicated engineers that demonstrate superior technical competency in ensuring system availability, performance, and security.
Job Duties
- Carry out Corrective Maintenance (CM) as a result of a failure of the hardware and software related to SIMPLE. Restore, monitor, and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, and patches.
- Field Testing . To carry out software testing on the system whenever there is a new software bug fixes.
- Spares Services . To manage the spare provisioning, support and test equipment and other tools that are stored on site. To undertake store-keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.
- Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance with the maintenance schedule.
- 3 shifts of 8 hours, 24x7 operation
- Able to cope in a highly pressured fast-paced environment.
- Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage.
- Customer-orientated with a high level of service attitude.
- Good listening and analytical skills
- Hardworking, outgoing and enthusiastic
- Team player, and also able to work independently and with little supervision.
- Able to understand the system and architecture diagrams.
- Able to understand the user operation environment
- Willingness to pick up new technologies
- Minimally 1-2 years of experience in supporting network, security, server and UPS
- Minimally 1-2 years of experience in supporting mission-critical systems with a stringent SLA of 99.9%
- Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices
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Job Detail
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Job IdJD1304248
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned