Job Description

We are seeking a proactive and technically skilled Service & Support Engineer to support customers in the installation, commissioning, maintenance, and troubleshooting of advanced diagnostic and technical equipment. The role involves both on-site and remote support, ensuring reliable system performance and strong customer satisfaction.
Key Responsibilities
Technical & Field Support
Install, commission, test, and troubleshoot a range of high-technology diagnostic and equipment systems.
Diagnose and resolve complex technical issues during start-up and operational stages.
Perform scheduled preventive maintenance and corrective servicing under service agreements.
Provide technical guidance, user support, and training to customers to ensure smooth system adoption.
Customer Engagement
Develop and maintain strong working relationships with end-users and technical teams to support ongoing business needs.Assess customer requirements and recommend suitable upgrades, improvements, or service solutions.
Handle service enquiries via phone and onsite visits, including occasional after-hours support when required.
Operational & Cross-Functional Support
Support commercial and application teams in preparing for product demonstrations, workshops, and industry events.
Review and implement technical bulletins, engineering updates, and service advisories issued by headquarters or regional technical teams.
Contribute to documentation, reporting, and escalation of complex cases to higher technical support tiers when necessary.
Requirements
Diploma in Electronic, Electrical, Mechatronic, Biomedical Engineering or a related discipline.
Minimum 2 to 4 years of experience in handling of medical equipment or healthcare related industry is an advantage.
Familiarity with common industry communication standards for data exchange and workflow integration (e.g., DICOM, HL7).
Experience with system networking, server configuration, Windows OS/Windows Server environments, and basic IT infrastructure setup.
Ability to configure test environments and perform systematic technical evaluations.
Strong foundation in electrical, electronic, or mechanical engineering principles.
Knowledge of technical systems used in healthcare or regulated environments is an advantage.
Willingness to undergo required certifications or licensing relevant to working with regulated equipment.

Skills Required