Job Description

Our esteemed client is looking for Service Team Leader


Competitive Compensation Structured & Stable Environment Opportunities for Career Growth
Job Responsibilities:


Monitor performance real-time and manage resources / deploy manpower Prepare statistics and reports Share and broadcast updates to the team Execute new workflows, improvement initiatives and changes Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews Conduct periodical training for CSAs if required Handle feedbacks from internal and external parties by conducting investigation and service recovery


Requirement:


Diploma in any discipline At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry 2 years of experience in leading a team of staff Customer centric and service oriented Competent in using computer software and applications Able to multi-task and work under a stressful environment




EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)


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