Job Description

Hygiene and Safety Standards

• Follow the organisation\xe2\x80\x99s personal, food and beverage hygiene standards.

• Follow the organisation\xe2\x80\x99s workplace safety and health policies and procedures.

• Attend to customers at physical store for collection, walk-in purchases or dine in.

• Respond to email and social media enquiries in a timely manner.

• Assist in the maintenance of the service area and retail stock.

• Assist in packing of orders and coordination of deliveries

• Offer friendly and efficient services to all customers and attending to their needs, complaints and enquiries on various platforms (ie. email/Instagram)

• Work closely with Management Team to be aware and updated on all Sales/Marketing activities

• Processing of orders from stockists and communicating to relevant team members to coordinate fulfilment.

• Assist in inventory management, ordering stocks and ensuring latest products are updated in the POS system.

• Assist in all internal and external events.

• Preparing and serving food, making coffee and tea

• Ensure correct items are keyed in POS system for bill settlement.

• Ensure the display is fully stocked and can meet the menu at all times, notifying the Operations Manager or kitchen staff of any shortage.

• Clean the caf\xc3\xa9 areas, inside and outside and ensure they are safe and hygienic at all times.

• Check that all caf\xc3\xa9 facilities, equipment or furnishings are in good order and to report any damage.

• Follow the normal operating plan, ensuring correct opening and closing times and setting up and clearing down as required.

• Assist with preparing food for bookings, ensuring these are ready on time.

• Ensuring the completion of daily financial paperwork and cash handling and that all expenditure is covered by an invoice or receipt.