Service Technician
SG, Singapore
Job Description
Key Objectives:
Lead the After-Sales Department to ensure customer satisfaction and drive service revenue. Manage and motivate a team of Service Officers, Technicians, and Contractors. Optimize processes, systems, and policies to uphold Customer Service Core Values.
Key Responsibilities:
Ensure that service contractors deliver timely and good customer service, strictly adhering to KPIs set Develop and enhance customer service processes, documentation, and SOPs. Mentor support engineers and foster a collaborative team environment. Maintain accurate service records and oversee the service lifecycle. Achieve business objectives and service sales targets.
Skills & Experience:
Diploma or degree (technical/engineering background preferred). 5+ years of management experience in after-sales service. Strong communication, organizational, and problem-solving skills. * Ability to manage multiple projects and work independently.
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Job Detail
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Job IdJD1633962
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned