Job Description

Company DescriptionThe Bosch Group is a leading global supplier of technology and services, employing roughly 429,400 associates worldwide and generating sales of 91.6 billion euros in 2023. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group\xe2\x80\x99s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technologies that is \xe2\x80\x9cInvented for life.\xe2\x80\x9dRobert Bosch (South East Asia) Pte Ltd is a regional subsidiary of the Bosch Group, representing the Group\xe2\x80\x99s interests in Southeast Asia, where it is currently present in all ASEAN member countries. The company is active in all the company\xe2\x80\x99s four business sectors of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Asia Pacific headquarters for its Automotive Aftermarket, Building Technology and Bosch Software Innovations businesses, as well as operations for Corporate Research and Advance Engineering, and Information Technology, are part of Robert Bosch (SEA) Pte Ltd. In Bosch, we are committed through our EVP ensuring all our associates to GROW, ENJOY and INSPIRE during their journey with us.Our Bosch Security Solutions, a leading brand in Singapore with extensive range of products portfolio in the domain of video surveillance, intrusion detection, fire detection, voice alarm, public announcement systems, professional audio, and conferencing system as well as access control and management systems. Through the years, our products are well received by our Singapore based customers has collaborated with us through our design, implementation, and maintenance projects. As part of BOSCH\xe2\x80\x99s business expansion strategy, our Security Solutions Business Unit is seeking for a technical competent Service Systems Engineer to join our team in Singapore office.Key Responsibilities

• Provide high-quality service and support for CCTV and Card Access security systems, ensuring operational reliability and effectiveness.
• Demonstrate proficiency in diagnosing and resolving issues with security systems, leveraging a solid understanding of both practical and theoretical principles.
• Conduct preventive maintenance checks and services to anticipate and prevent system failures, ensuring continuous protection.
• Responsible for the backup of camera images and maintaining the integrity of security systems to prevent any compromise.
• Anticipate potential delays in service response times and make necessary arrangements to maintain customer satisfaction.
• Effectively prioritize daily tasks and support duties to ensure timely completion and high levels of service.
• Maintain and enhance customer satisfaction through excellent service and support.

• Diploma, Nitec or Higher Nitec in Electrical and Electronic Engineering or a relevant field.
• 1 to 2 years of experience in security systems (e.g., Genetec, Milestone, Avigilion, Lenel, Gallagher, Hikvision) is preferred. Fresh graduates are welcomed to apply.
• Experience in troubleshooting CCTV, Card Access security systems, Intruder Detection Systems, and PV systems.
• Strong proficiency in both written and spoken English.
• Demonstrated discipline in Electrical, Electronic, and IT practices.
• Excellent customer service skills, with the ability to manage client expectations and deliver superior service.
• Singapore Citizen and Singapore Permanent Residents only.
• Must be able to be on standby for rotating night shifts and weekends.

Bosch