Job Description

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions to meet business requirements.
• Manage and oversee ServiceNow platform configuration, customization, and integration with other systems.
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.Provide technical leadership and mentorship to the ServiceNow development team.
• Ensure the stability, performance, and security of the ServiceNow platform.
• Stay updated with ServiceNow releases and new functionalities, incorporating them into the existing environment where applicable.
• Develop and maintain technical documentation, including system architecture, design, and procedures.
• The ServiceNow lead focuses on short-term operational and/ or tactical responsibilities by providing management to a group of professionals.
• This person oversees the strategy implementation and operations for design, development, testing, debugging, and implementing of ServiceNow modules in support of end users\' needs on platforms.
• Mentors, coaches, coordinates as well as provides technical leadership to the junior staff also focuses on policy and strategy implementation and control.
• The lead applies critical and analytical thinking toward developing optimal application solutions.

• Degree in Computer Science, Computer Engineering, Software Engineering, or related discipline.
• At least 2 to 4 years of hands-on experience with ServiceNow platform implementation and administration.Strong programming skills, particularly in Java, JavaScript, or similar languages.
• Good knowledge of ITIL, Risk and Compliance, Project Management related processes.Extensive knowledge of ServiceNow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), ITOM (Service Mapping, Discovery, etc.), ITAM etc.
• Proficient in ServiceNow development, including UI Policies, Business Rules, and Client Scripts.Good communication skills with strong people skills with the ability to interact effectively with stakeholders at all levels.
• Comfortable working with geographically dispersed offshore and cross-functional teams.
• ServiceNow certifications (ServiceNow Certified System Administrator, Certified Implementation Specialist, etc.) are a plus.
• Demonstrated leadership and managerial experience in a supervisory capacity is a plus.

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