Job Description

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Job Summary:
Seeking a senior ServiceNow IRM Expert to lead the end-to-end implementation of ServiceNow Integrated Risk Management within the organization. The candidate will be responsible for solution design, configuration, stakeholder management, and ensuring successful delivery. This role requires hands-on expertise in ServiceNow IRM/GRC modules and strong technical leadership.
Key Responsibilities:

• Lead full lifecycle implementation of ServiceNow IRM modules including Policy & Compliance, Risk Management, Audit Management, Vendor Risk, and Issues Management.
• Translate business requirements into functional and technical specifications.
• Design, configure, and customize IRM workflows, forms, dashboards, and reporting.
• Integrate IRM processes with CMDB, Security Operations, and other ServiceNow modules.
• Conduct workshops with business stakeholders to gather requirements and validate solutions.
• Provide technical leadership, governance, and best practices on ServiceNow platform usage.
• Create and maintain documentation including design specifications, SOPs, and training materials.
• Ensure alignment with regulatory, compliance, and enterprise risk management frameworks.
• Lead system testing, user training, UAT support, and deployment activities.
• Act as the primary point of contact for project coordination and delivery.

Requirements:

• Years of experience working with ServiceNow platform, with specializing in IRM/GRC modules.
• Strong understanding of enterprise risk management frameworks (ISO 31000, NIST, COBIT, SOX, etc.).
• Hands-on experience in designing and implementing IRM workflows, data models, and assessments.
• Practical knowledge of ServiceNow scripting (JavaScript, Glide, UI Policies, Business Rules).
• Experience integrating ServiceNow with third-party systems and data sources.
• Proven ability to manage end-to-end implementation projects including planning, execution, and stakeholder management.
• Strong analytical, problem-solving, and communication skills.
• Ability to lead discussions, influence stakeholders, and drive outcomes.

Skills Required