Job Description

Role:

Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub Lead architectural decisions for complex, multi-workstream ServiceNow implementations Establish centre of excellence frameworks and governance models for sustainable platform growth Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent Develop integration architectures using Integration Hub, Flow Designer, and API frameworks Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub Research and evaluate new ServiceNow features and capabilities Drive adoption of modern development practices including DevOps and Agile Mentor team members on ServiceNow best practices and emerging technologies Conduct regular architecture assessments and optimization reviews

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field 10+ years of enterprise IT experience with 6+ years specifically in ServiceNow architecture Proven track record leading at least 3 large-scale ServiceNow implementations. Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance (a must), Customer Service Management and preferably: Environmental, Social and Governance (GRC). Strategic Portfolio Management (SPM). Public Sector Digital Services (PSDS). Deep understanding of ServiceNow platform architecture and capabilities o Expert knowledge of: Now Platform App Engine o Integration Hub and Flow Designer o Service Graph CMDB o Now Intelligence & AI capabilities o Performance Analytics o Next Experience UI Framework Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services Experience with modern integration patterns and technologies

Certifications

ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC ServiceNow Certified System Administrator (CSA)
EA License No. - 25C2690 | EA Registration No. - R1330510 | sumit.sambhi@tangspac.com