Job Description

Job: Operations
Primary Location: Asia-Singapore-Singapore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 25/Jul/2022, 2:55:22 AM
Unposting Date: 25/Aug/2022, 5:59:00 PM


The Role Responsibilities
The job holder is in a subject matter expert role on Credit Operations matters within the Private Banking Singapore Servicing and Transacting unit. He/she has overall accountability to provide an efficient lending operations services via business engagement and service management teams to the front office businesses. The role holder will be expected to build strong relationship with key senior stakeholders across product, distribution, infrastructure and front office teams

• Subject Matter Expert to provide guidance to Front Office on Credit Operations and Loan transactions related matters.
• Conduct refresher training and brown bag sessions to Front Office, HUB counterparts and other support function on matters relating to Credit Operations.
• Participate and contribute to the bank’s initiatives on process re-engineering and system enhancements. Manage these projects and impacted process together with Team Leaders in Private Bank Servicing & Transacting teams.
• Responsible for implementation of lean improvements whilst looking for innovation ways to deliver higher levels of services or capacity within cost and resources.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Seek new methods to improvise various work processes under Private Bank Servicing & Transacting continually.
• Collaborate with various stakeholders (Operations, Legal, Products, Credit Risk, HUB etc) on implementation of new product and process.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• 8 years of experience in banking.
• Strong knowledge of Private Banking Credit Operations.
• Experience is managing stakeholders
• Ability to suggest or implement new ideas or tools to improve processes
• Able to prioritize and work independently with minimal supervision.
• Good leadership qualities and team management skills.
• Team player with excellent interpersonal and communication skills (oral and written) to liaise with internal and external stakeholders.
• Degree holder or equivalent.

Role Specific Technical Competencies

• End to end understanding of Private Banking and Wealth products and processes
• Problem Solving and Analytical Skills, including usage of project management tools
• Business Planning Management Experience

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers