Degree in Information Technology or equivalent field.
Must have experience in technical services and support for the following areas:
Virtualization
Backup and storage
Windows server environment
Experience in determine and liaise with product principal, vendors for problem escalation and resolution.
Should have work with presales and project manager and participate in the design of information and operational support system for either or new implementation.
Should have experience in communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Must be able to work independently with minimum supervision and coordinate with business applications owners, vendors, consultants, contractors and colleague.
Excellent interpersonal and communication skills.
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