Job Description

This is an exciting opportunity to work for one of the leading global banks. The Opportunity * This is an exciting opportunity to work for one of the leading global banks. * It is an opportunity for an experienced Life Claims Specialist to This is an exciting opportunity to work for one of the leading global banks. The Opportunity This is an exciting opportunity to work for one of the leading global banks. It is an opportunity for an experienced Life Claims Specialist to join their team Office Location: Pasir Panjang The Job Role is to be the SME/BA for Shield Claims related projects, mainly on system enhancements due to Shield Products/Benefit changes, MOH regulatory changes, enhancements to systems functionalities, support strategic projects including automation of claims to improve the overall productivity and efficiency of claims processes, as well as customer experience. Person must have experience in managing projects and have in- depth knowledge of Shield Claims processing. Responsibilities: Identify, analyze and implement systems and process workflows to improve/automate the Shield Claims functions. SME for Shield Claims on projects relating from front end E-submission systems to backend claims processing systems that will improve the customer experience and efficient processing as a key metrics Define scope and lead user requirement gathering and document robust business requirements for system development. Be a change leader, demonstrate and live by example to show change management to rest of staff Incorporate the customer POV in all activities Obtain signoff from the relevant stakeholders in the Project Resource and project planning Prepare, Review BRS & FSD on behalf of Shield Claims and provide feedback on critical areas and challenge process/information when required Project management tasks such as on scoping, BRS creation, FS clarifications, test case creation, testing, defect and CR raising and problem solving. Liaise with cross-functional or regional IT representatives to support smooth running of the project Plan and conduct system testing, results verification prior and after releasing system to the business users for product releases, Workflow and base system enhancements Facilitate the communication between IT and business users to ensure all have a clear and complete understanding of the requirements. Prepare training documentation and update SOPs for new systems/products and conduct training to related stakeholders Prepare dashboards for reporting on TAT & productivity and resource management. Perform QC sampling checks on Shield Claims processes on a regular basis. Support Post implementation and Production issues, investigate and liaise with IT team for timeline and fixes The Talent Minimally 2-3 years of solid experience working in life operations, ideally across Shield Claims in the insurance industry is preferred. 2 years project management or related experience, working in similar role to BA and testing experience. Strong analytical and problem-solving skills along with being organized, structured & methodological, assertive characteristics are required. Ability to map and review an end to end process Excellent written and verbal communication skills, strong report writing ability Strong interpersonal skills and proven organizational negotiation and influencing skills. Fluency in English speaking and writing is essential. Credibility, persistence, confidence to lead critical projects, conduct workshops and presentations with senior management and other stakeholders as lead SME Quick thinking ability and an inquiring mind. Independently driven with ability to work well in large teams and provide deliveries with minimal supervision Next Steps Drop your resume and contact us to follow-up, or send your resume to [HIDDEN TEXT] Email Topic: Apply Shield Claims Specialist Only shortlisted candidates will be contacted Cecilia Sim Xin Yang EA License No: 91C2918 Personnel Registration Number: R22105099