Shield Specialist
Singapore, Singapore
Job Description
Job Profile Summary: In this role, you will perform policy assessment and make sound judgment & decision on the policy changes & upgrade. You will also handle appeal and cases escalated for complaints. As part of this dynamic role, you will report to the Policy Services Segment Head, Customer Management and work closely with internal and external stakeholders to complete end to end transaction requests in compliance to guidelines and service standards. :
- Handle end to end multiple transaction requests
- Perform policy assessment and make sound judgment & decision on the policy changes & upgrade
- Handle appeal and cases escalated for complaints.
- Monitor and ensure we adhere to guidelines governing processes, transactions and administration
- Deliver good customer service and ensure service standards set by the Company are achieved
- Involve in projects, testing, initiatives, and new product launches
- Excellent communication, interpersonal and problem solving skills
- Highly motivated, results & customer service oriented
- Strong analytical and quantitative skills
- Proficient in MS Office
- Work experience in the insurance industry will be an advantage
- Diploma/Degree in Business Administration/Management
- English
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1316481
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSingapore, Singapore
-
EducationNot mentioned