oversees the daily operations of a massage center or spa, ensuring smooth service delivery and a positive client experience
. Responsibilities include managing staff, overseeing appointments, maintaining facilities, and contributing to marketing and financial performance. They also play a key role in staff training, ensuring high-quality service standards, and fostering a welcoming environment.
Key Responsibilities:
Staff Management:
Hiring, training, and supervising massage therapists, receptionists, and other staff; scheduling shifts and managing performance.
Operational Management:
Ensuring smooth daily operations, including appointment scheduling, facility maintenance, and adherence to health and safety regulations.
Client Experience:
Addressing client needs and concerns, resolving issues, and maintaining a high level of customer satisfaction.
Financial Management:
Assisting with budgeting, tracking revenue, and managing inventory.
Marketing & Sales:
Promoting the spa's services, developing marketing strategies, and potentially participating in sales initiatives.
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Compliance:
Ensuring the spa adheres to all relevant health and safety regulations.
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