Job Description

Job Summary/Purpose:

Play a critical role within the Operations Management Team Be responsible for the development and retention of a Team of retail staff and supervisors Be accountable for development of the business, achieving both sales and productivity targets within his/her Store Communicate clear objectives and expectations on service excellence, productivity, managerial behaviours, and accountability to his/her Team Promote the VISION - MISSION - CORE VALUES - POLICIES of the company, through concrete managerial actions Work in close collaboration with Senior Store Manager/Assistant Area Manager /Area Manager, and with the support services Teams

Responsibilities:

Staff Management

Conduct effective communication: One/One, Team briefing/Motivation, Appraisal, Behavior Management from coaching & constructive feedbacks - counseling - conflict resolution - warning to contract ending Motivate, recognize, empower and challenge the team on a daily basis (quantitative and qualitative aspects) Adopt an open attitude and apply situational management Communicate and develop a culture of feedback and follow up Participate in recruiting of retail staff and supervisors in collaboration with HR and Area Managers Check and make sure the new staff training is followed up Create and implement development plans for retail staff and supervisors Implement a structured & consistent coaching process, weekly/ monthly, through quantitative & qualitative observations Able to give constructive feedbacks to staff with On the Spot coachingapproach Conduct participative appraisals on a mid-yearly & yearly basis based on structured observations and performances Identify and communicate training needs to AM and ACE Team Plan manpower in advance: monthly/weekly rosters, leaves with validation from AM/AAM, and work in collaboration with AM/AAM on the manpower needs Control hours, attendance, coverage and productivity with AM and HR Check and control daily duties and responsibilities Check and monitor that manpower is effectively organized and allocated per hour to maximize sales Lead by example to motivate the team, with regular and appropriate presence on the selling floors Maintain favorable working relationships with all employees to promote a cooperative, enjoyable working environment while managing attrition for the assigned store

Service Excellence

Accountable for customer satisfaction with service provided in his/her store Accountable for the application of the Retail Excellence in the store Meet the standards, goals and KPIs set by company through scoring program management Develop a keen knowledge on trends, products, and collections Participate in the transfer of knowledge to the team, providing fashion advice to customers Understand customer needs, seek multiple ways to meet customer requests or needs, maximize sales Identify customer profiles of the store, report accordingly to the AM/ Inventory Handle complaints and difficult situation with customers Liaise with the Customer Service Department to follow up on customers feedback and actions

Strategic Business Excellence

Responsible for driving the assigned store to achieve targets: sales, conversion, QPR, stocks accuracy Responsible for driving both individual and team performance Analyze his/her weekly & monthly stores reports (Sales, KPIs and P&L) Propose & implement specific, regular & timely actions plans to reduce gaps, achieve sales and productivity targets Include the Team in the decision process, share objectives and ideas, ensures an empoweringfollow-up Measure results, achievement and gaps, whyand propose correctives timely actions to AM/OM Report specifically and accurately quantitative and qualitative information to AM/OM Prepare and participate in business reviews Identify wastage/opportunities on controllable components and devise costs saving options

Store Presentation management

Ensure that stores adhere to the visual merchandising guidelines and instructions set by company Identify good practices and areas of improvement with the Team Maintain store image though consistent & detailed housekeeping as well as staff compliance according to grooming standards Liaise with the VM Department on follow up of actions in stores

Stock & Merchandise management

Feedback operations needs and observations on inventory on a weekly, monthly basis, seasonal basis Work with Inventory Team to manage and maintain healthy inventory levels at stores levels, ensure sufficientand appropriate stock levels for all categories (bags, shoes, accessories) Check the efficiency of delivery/receiving/ workflow and organization with team, logistics and inventory Responsible for the general in store room maintenance and stocks accuracyof assigned store Knowledge of local competitors: products, pricing, merchandising, customer profiles Filter and use the product feedback from the team on best sellers and slow movers Analyze the collection suitability for the market and store Give feedback to Inventory department on products suitable for the store Communicate action plans to achieve and improve the sales in comparison to last year sales

SOPs & Administration

Ensure that all the processes are applied in stores and in compliance with Legal, Safety, HR, VM, Inventory, Stock organization, POS & datas accuracy Challenge current processes to ensure efficiency, effectiveneness and welfare of the team Participate in updating the Standard Operating Procedure Manual (SOP) Work in collaboration with the AOSM in the implementation of the back-end processes and planning follow-up Ensure all relevant documents & administration duties are being performed at stores' level or communicated on time for various departments such as Human Resources, Distribution/Inventory, Finance and others relevant to the general operation of the stores Work in collaboration with the AOSM on the follow up of the Administration of his/her Store Check the work quality and efficiency of sub-contractor or external supplier. Control the store expenses with AM

Requirements:

Preferably a Diploma in Retail Management or related field of study Minimum 2 years of experience in managerial roles (managing both staff and supervisor level, and high volume of sales) preferably in retail operations Result orientated Passionate about retail operations Result orientated, goal achiever with an hands onapproach Able to work within a Team of managers Able to communicate effectively in a multicultural environment (workforce, peers and customers) Strong customer focus Organized, structured, able to plan operations activities with autonomy, manage own time Keen sense of fashion and a passion for the fashion industry, well groomed * Flexible, able to withstand retail hours and work on weekends and public holidays