Sales Manager You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach the retail team into building sustainable client relationships as well as implement strategies for the store to improve sales performance. Customer Management
Lead and develop the business of the store
Maximize the potential of all product categories carried in the store, capitalizing on all available support (visual merchandising, product training, events)
Build a loyal Clientele, leveraging all customer engagement tools (direct messaging, EDMs, lookbooks)
Establish a client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives
Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
Store Operations
Be aware of the competitive landscape and market trends
Work with the Sales in-charge on sales target and store performance
Initiate product merchandising plans for the store, taking into account seasonal shopping patterns and customer feedback
Work with Merchandising & Warehouse teams to ensure store stock fulfilment and replenishment
Lead by example on the floor, understand the Clients\xe2\x80\x99 needs, identify potential areas of improvement, and cultivate a feel for the market trends
Ensure business opportunities are maximized through efficient sales floor management, merchandising plans, and display updates
Provide consistent and qualitative feedback, coach the team on the spot and guide them in improving themselves as Sales ambassadors at the store
Oversee the recruitment of permanent and part-time sales staff for current store, and new store, launching Q4 2022
Manage a pool of part-time staff who will be engaged to support during events