Job Description

SHOP SUPERVISOR

Responsibility

Manages daily store operations and a retail team to ensure sales goals are met and excellent customer service is provided
Overseeing inventory Maintaining store cleanliness Creating staff schedules Training new employees Resolving customer complaints Implementing promotions All while ensuring compliance with company policies. Playing a key role in store performance and profitability.

Staff & Customer Management

Lead and motivate a team:

Supervise and guide retail associates to achieve sales targets and provide exceptional customer service.

Customer service:

Respond to and resolve customer inquiries and complaints efficiently.

Training:

Train new employees on store policies, procedures, and sales techniques.

Scheduling:

Develop and manage staff schedules, assigning duties to ensure smooth operations.

Store Operations & Inventory

Inventory control:

Monitor inventory levels, oversee the receipt and storage of goods, perform stock checks, and ensure accurate stock records.

Store appearance:

Maintain high standards of store cleanliness, organization, and visual merchandising.

Promotional activities:

Implement promotional activities and plan in-store events to drive sales.

Compliance:

Ensure adherence to company policies, safety regulations, and loss prevention procedures.

Reporting & Performance

Sales monitoring:

Track and report on sales performance and customer service metrics.

Performance analysis:

Analyse sales data and suggest strategies for improvement.

Budget management:

Contribute to managing the store's budget and resource allocation.

Problem-Solving & Decision-Making

Conflict resolution:

Handle conflicts among staff and between customers and employees.

Escalate issues:

Escalate complex issues that require management intervention to the store manager or higher authorities.



Experience: 1 to 3 Years Bachelor's Degree or equivalent

Application Instructions:

Please email your resume, portfolio of your work and current and expected salary to carinderia2015@gmail.com (Only that shortlisted will be noticed).