Job Description

Qui sommes-nous ?
Pierre Fabre est le 2\xc3\xa8me laboratoire dermo-cosm\xc3\xa9tique mondial, le 2\xc3\xa8me groupe pharmaceutique priv\xc3\xa9 fran\xc3\xa7ais et le leader des produits vendus hors prescription dans les pharmacies en France.

Son portefeuille compte plusieurs franchises m\xc3\xa9dicales et marques internationales dont Pierre Fabre Oncologie, Pierre Fabre Dermatologie, Eau Thermale Av\xc3\xa8ne, Klorane, Ducray, Ren\xc3\xa9 Furterer, A-Derma, Naturactive et Pierre Fabre Oral Care.

Implant\xc3\xa9 depuis toujours en r\xc3\xa9gion Occitanie, fabricant plus de 95% de ses produits en France, le groupe emploie pr\xc3\xa8s de 10 000 collaborateurs dans le monde et distribue ses produits dans quelque 130 pays. Pierre Fabre est d\xc3\xa9tenu \xc3\xa0 86% par la Fondation Pierre Fabre, une fondation reconnue d\xe2\x80\x99utilit\xc3\xa9 publique, et secondairement par ses collaborateurs \xc3\xa0 travers un plan d\xe2\x80\x99actionnariat salari\xc3\xa9.

En 2019, Ecocert Environnement a \xc3\xa9valu\xc3\xa9 la d\xc3\xa9marche de responsabilit\xc3\xa9 soci\xc3\xa9tale et environnementale du Groupe selon la norme ISO 26000 du d\xc3\xa9veloppement durable et lui a attribu\xc3\xa9 le niveau \xc2\xab Excellence \xc2\xbb.

Pierre Fabre est reconnu comme l\xe2\x80\x99un des \xc2\xab Meilleurs Employeurs du Monde 2021 \xc2\xbb par Forbes. Notre groupe est class\xc3\xa9 dans le Top 3 de l\xe2\x80\x99industrie cosm\xc3\xa9tique et dans le Top 10 de l\xe2\x80\x99industrie pharmaceutique dans le monde. Nous sommes convaincus que notre engagement et notre passion font pr\xc3\xa9server notre ind\xc3\xa9pendance et vivre notre raison d\'\xc3\xaatre.

Votre mission
GENERAL RESPONSIBILITIES
In line with the strategy of the BU Operations, the BU DCPC & MC and the affiliate one, the Singapore Operations Manager is responsible for Service Level & Performance of Operations in countries under his/her responsibility.
The Operations Manager will ensure harmonized and efficient processes and organization, close constructive collaboration with intern & external partners, develop Operations vision with the objective of creating value and efficiency.
The Singapore Operations Manager gets a direct managerial report to Anne-Caroline RENON and a functional report to Jairo PARDEY (General Manager of the Subsidiary).
For Singapore subsidiary activity, Operations department covers Customer Service, Demand, Supply and Distribution Management, assisted by a 4PL.
For the support to be provided to our distributors\xe2\x80\x99 activity, Operations department mainly covers Supply Management and Sales & Operations Planning/Execution.

Globally

• Define, challenge, and control the KPIs -key performance indicators- in terms of Quality, Leadtimes, Costs, HSE -Health Safety Environment- and Ethics, internally and with external Partners
• Lead the control of Operations: HR, KPIs, projects, including the monthly formalization of key figures, facts, and analysis through formal report

• Ensure the communication to management, staff, and stakeholders within the Subsidiary

• Supervise and manage the Operations team (not expected to be for the time being but possibly in the future), ensuring backup organization
• Ensure the continuous update of the SOP \xe2\x80\x93 Standard Operating Procedures

Customer Service

• Ensure the Service Level to satisfy the different channels/categories of Customers based on strong relation with Business teams

Demand

• Develop and manage S&OP process in collaboration with General Management, Marketing/Sales, Finance (and QRVI if the case) Departments to ensure alignment/action plan around major KPIs and Rolling Forecasts (RFO for Operations and RFF for Finance)

Supply

• Ensure collaboration with Planning & O2D -Order To Delivery- Global teams in France
• Manage inbound shipments and maintain an efficient import procedure, including Customs clearance process (relationship with customs broker and local authorities)

Distribution

• Steer the performance of the distribution (through the appropriate management of the 3PL -Third Part Logistics- (or 4PL) and steering of the flow with commercial teams) to guarantee the Service Level required and optimizing the costs and investments (Distribution includes Warehousing, Transport, Local manufacturing such as KSL -Kitting, Sticking, Labelling)
• Manage the daily relationship with our logistics partners: organize and lead monthly or quarterly review meetings with 3PL(s)/4PL.

Support to distributors (Dermo-Cosm\xc3\xa9tique and Oral Care)

• Ensure consistency of the portfolio and associated setups, launches management and products discontinuation in accordance with Marketing and Sales teams.
• Lead the S&OP -Sales and Operations Planning- and S&OE -Sales and Operations Execution- processes
• Ensure an appropriate communication with partner about Operations issues encountered on Pierre Fabre side.

Project and Finance Management

• Finalize the ERP Dynamics implementation liaising with other departments, 3PL/4PL and PEPSI team in France
• Get the vision and optimize processes through projects and continuous improvement for Operations and with internal/external partners
• Lead lean cost saving initiatives to reduce Operations expenditures, participating to CAPEX and OPEX optimization
• In case of huge logistic difficulties (accident in 3PL/4PL global strike, pandemia, \xe2\x80\xa6etc.), organize and lead a transversal crisis unit for Operations

Qui \xc3\xaates-vous ?

Nous sommes convaincus que la diversit\xc3\xa9 est une source d\xe2\x80\x99\xc3\xa9panouissement, d\xe2\x80\x99\xc3\xa9quilibre social et de compl\xc3\xa9mentarit\xc3\xa9 pour nos collaborateurs, nos offres sont donc ouvertes \xc3\xa0 toutes et tous sans restriction.