Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Site Lead - Facilities Operations



Role Summary

The Site Lead is a trusted on-site representative responsible for delivering consistent, high-quality facilities operations in alignment with BCG's professional, people-centric, and high-performance culture. This role combines operational excellence with leadership, stakeholder engagement, and service innovation to ensure an efficient, compliant, and engaging workplace experience. The Site Lead must foster a culture of accountability, continuous improvement, and alignment with BCG's core values of collaboration, respect, and customer focus.



Vendor & Team Oversight

Lead and supervise all on-site vendor teams and support staff with a focus on professional standards.



Conduct regular team briefings, on-the-ground walkabouts, and issue resolution exercises.



Foster a supportive, mentoring approach with team members -- proactively teaching, guiding, and building their confidence through on-the-job support.

Lead by example:

Be willing to step in and assist with tasks during high-demand periods or when team members need backup.



Client Engagement & Relationship Management

Build and maintain a high-trust relationship with the client through transparency, service excellence, and timely communication.



Support BCG's workplace culture through seamless coordination of events, meetings, and site experiences.



Cultural & Behavioral Fit

Embodies professionalism, discretion, and a proactive service mindset.



Thrives in a dynamic, fast-paced environment with high expectations for delivery.



Exhibits a client-first approach rooted in BCG's values of excellence, collaboration, and accountability.



Clear and confident communication, both written and verbal



Strong interpersonal and communication skills to operate effectively within a consulting-driven, high-touch environment



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.