Job Description

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Facilities Management The FM acts as the single point of contact between JLL and the client, WPP. As the committed site lead of the WPP office, the FM manages all JLL and vendor headcount with operational oversight of all hard and soft services and event management The FM will support the Account Manager to meet account objectives, monitoring the delivery of SLAs and KPIs The FM will propose operating and long-term capital planning and budgeting process as well as attend regular meetings with JLL and the client. Overall Technical responsibility of facilities service delivery Responsible for campus facilities operation. Establish Engineering & Operational procedures and roll out to site FM staff Ensure compliance with all local statutory regulations Monitor and ensure all building procedures and performance measures are maintained at all times Managing all vendors to carry out technical audits / maintenance for all installation as scheduled Development of technical service standard and provide solutions for technical issues Initiate planning of Critical Environment procedure and ensure all Critical Environment requirements are met Initiate a system to measure quality of performance on a quarterly basis Initiate Preventive Management Program Participate in emergency response exercises as per client's requirement Adhere to Safeguarding and Vistor's policy and ensure vendors' compliance Review and prepare reports for all soft services related matters, including events setup & support Assess contracts to ensure best value delivered to the Client Initiate a system to measure quality of performance on a quarterly basis Prepare monthly management report and ensure effective completion of all incident reports.



Client/Stakeholder Management Manage the key client team representatives effectively to ensure that expected service levels are achieved Build strong working relationships with key client representatives and promote company's engineering platform and provide a key linkage between the wider organisation and the client representative and account team Coordinate with stakeholders to ensure smooth delivery of programs and procedures Procurement & Vendor Management Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools & documentations Plan and manage budgets for Engineering & Operational contracts Manage contract on vendors for technical services Risk Management Ensure alignment and compliance to established policies and standard operating procedures for the management of the client's critical environment (CEM) Ensure proper engineering documentation and adherence to the established change management controls for all sites Support the EHS team to provide guidance to the Site Engineer, Supervisors and Technicians on the requirements of the Health & Safety Program. Protect the health & safety of staff and others by adhering to and developing guidelines and strategies Conduct audits to ensure that all safety procedures, including disaster recovery and business continuity plan and escalation procedures are in place and maintained Ensure compliance with statutory regulations on fire, health and safety standards Ensure compliance with the company's programs and audit programs and participate in engineering community initiatives Adhere to the company's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies Site Operations Plan and take responsibility for smooth operations of all mechanical, electrical, plumbing installations and civil works pertaining to the facility 24/7 emergency call support and site attendance as required Manage the M&E scope of the projects to ensure the quality and deliverables within the stipulated time Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings Continuous optimisation of processes, tools and documentation Achieve key performance indicators and service level agreement targets Emergency Call Out Stand-by 24/7 for all emergency call outs Maintain register of all call outs and support the site to prepare incident reports Coordinate appropriate action for rectification including preliminary cause and effect analysis of fault Other Personal Characteristics Strong communicator - Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener Passion for quality - has an eye for detail to make sure the best delivery of services Self-motivated; confident & energetic Ability to effectively deal with stressful situations Flexible - able to adapt to rapidly changing situations Strongly goal-oriented - able to focus on meeting all performance targets Is a team player - able to cooperate and work well with others to meet targets Proven ability to initiate and follow through with improvement initiatives Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Critical Competencies for Success Client Focus & Relationship Management Demonstrates proactive & professional approach to customer service and stakeholder engagement Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude Team Leadership (where applicable) Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Project Management & Organizational Skills Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Ideal Experience Min. Bachelor's degree in facilities management, building, business or other related field &/or 3-5 years experience in facilities, property management, hospitality or related field Has experience working in environment Knowledge of local occupational health and safety requirements Knowledge of critical facilities Knowledge of vendor management for specialized services Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) Proven capacity to understand and interpret commercial contracts Strong budget management and financial analysis skills If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.



That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.



And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.