Job Description

About team

As a Site Reliability Engineer III at JPMorgan Chase within our Merchant Services Production Management (Commercial Cards) team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Candidate should be comfortable with rotational weekend support, with eligibility for comp-off leaves.

Job responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Through code and cloud artifacts, you will configure, maintain, monitor, and optimize applications and their associated artifacts to independently decompose and iteratively improve reliability in the applications
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

• Bachelor Degree in Computer Science, Engineering or related disciplined, with minimum 3 years of experience in a Site Reliability Engineering and Application Support/Incident management positions
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Experience in web based technology, platforms, database such as Unix, Oracle, SQLserver databases, Windows
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Experience in building Geneos script and monitoring
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation

Preferred qualifications, capabilities, and skill

• Cloud certified and/or working experience on public/private cloud based applications
• Proficient in at least one programming language such as Python, Java, C#, .NET and SQL

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