Job Description

RESPONSIBILITIES

• Perform integration and testing of components, systems and their interfaces to create operational services
• Provide initial implementation support and training to engineers as part of assurance of proper DB Infrastructure design execution
• Provide technical support for complex DB Infrastructure activation, deployment, and maintenance activities to internal and external customers
• Conceive technical designs regarding DB Infrastructure capacity, performance and risks
• Participate in the roll out of the DB Infrastructure architecture strategy communication to relevant stakeholders
• Participate in DB Infrastructure architecture strategy development by conducting technical evaluation of user requirements and business needs
• Plan DB Infrastructure changes and upgrades in line with the DB Infrastructure architecture
• Advise the business on DB Infrastructure operations and maintenance related issues
• Anticipate internal and/or external business challenges and/or regulatory issues
• Forecast financial, physical, and human resource needs to meet established objectives
• Partner with stakeholders to define DB Infrastructure operations and maintenance requirements for new technology implementations
• Recommend process, product or service improvements, resource optimisation and cost savings
• Coordinate with internal support and operations groups and/or with third parties to identify, diagnose and rectify problems
• Document risks associated with deployment
• Perform planning, designs, management, execution and reporting of tests, using appropriate tools and techniques
• Analyse the DB Infrastructure performance, reliability and capacity levels against the design projections
• Develop automated processes to define, measure, and report on DB Infrastructure service quality, stability and capacity
• Develop DB Infrastructure monitoring architecture such as monitoring agents, dashboards, escalations and alerts
• Perform regular audits, DB Infrastructure testing and implementation
• Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved
• Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems
• Monitor response and resolution time on live incidents
• Oversee disaster recovery planning and testing
• Respond to more complex, escalated support or queries from team members
• Schedule activities to ensure continuity of service and prompt resolution of issues
• Control the prioritisation of requirements and allocation of staff, budget and timeline
• Coordinate complex and major implementation rectifications
• Organise, manage engineers and technical specialists to perform day-to-day activities for DB Infrastructure operations and implementation
• Update senior leaders on the status of implementation and expansions of the DB Infrastructure
• Define common goals, direction and accountability among staff
• Develop staff through ongoing coaching, mentoring and career discussions
• Drive effective performance management practices within the department in accordance with organisation policies and procedures
• Oversee team management including budgets, forecasting, work allocations and staffing
• Mentor and assign team members to projects
• Develop DB Infrastructure operations and maintenance project plans/SOPs
• Drive resource and cost optimisation across projects
• Guide engineers toward performing services on time, within budget and in accordance with business requirements
• Initiate plans to respond to request for more DB Infrastructure resources
• Maintain oversight of complex DB Infrastructure operations and maintenance projects end-to-end as required
• Monitor overall DB Infrastructure performance, capacity and resource utilisation
• Supervise the execution of day-to-day DB Infrastructure operations, installation and integration
• Update senior leaders on project status, resource optimisation and cost savings
• Assist senior leaders in project budgeting and cost

• Design, plan, support, and maintain DB Infrastructure build and operations to meet or exceed stipulated SLA.
• Monitor DB Infrastructure performance and resolution of technical problems.
• Lead, prioritize and manage a DB Infrastructure team to effectively provide implementation and operations support to projects to meet or exceed SLA.
• Identify and resolve highly complex system DB Infrastructure issues that may require establishment of new techniques, tools, and processes.
• Proactively analyse internal/external business challenges/regulatory issues and recommend improvements.
• Required to be on standby 24x7 on-site or on-call after office hours, weekends, and public holidays for operational or implementation projects.
• Savvy in troubleshooting complex problems.
• Resourceful in understanding issues or learning new skills.
• Possess good teamwork and able to provide clear instructions, guidance as well as knowledge sharing to the team

Singtel