Job Description

Singapore, Singapore

Company: Singtel Group

Systems Engineer -Wintel/Vmware Support

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NCS
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is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

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Systems Engineer who will be responsible for maintaining and administering the organization computer systems & networks. The primary duties will include maintenance of computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty hardware components when necessary. Engineer will also be working closely with customer POC to identify potential issues and fix existing problems in accordance with the specifications & service level.
Have to perform cross functional support (systems and either security or network). Refer to Technical / Professional Skills section for the list of tools & software used in the project.

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Responsibilities include
1. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
2. Align or enhance ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
3. Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated.
4. Monitor & measure the performance & availability of the network & systems proactively which include daily, weekly & monthly checks and reporting.
5. Leading in the development / adoption and enforcement of Information Security policies, procedures and standards. Conduct review in accordance with customer / statutory requirements
6. Define, create, and maintain the documentation for certification and accreditation of each information system in accordance with customer / statutory requirements.
Maybe required to be on shift for 24 x 7 over a period between 2 weeks to 3 months depending on the operation requirement.

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Competency in Windows OS 2008 & above, VMWare 5.0 & above
2.b) Experience in the following:
- Middleware like Weblogic 8.x & above, iPlanet 6.0 & above, Oracle middleware, IIS, etc
- Backup software like Symantec NetBackup
- Storage like NetApp
3.c) Possess good verbal and written English communication skills
- Required to communicate effectively and frequently with internal and external customers and vendors
4.d) Possess strong technical and analytical skills
- Able to troubleshoot and resolve technical issues independently and promptly
- Able to assess technical impact of problem quickly
5.e) Demonstrate good and positive work attitude
- Required to support Infra activities during and after office hours or when activated (esp for urgent cases)
- Required to take on additional work assignments (on top of daily operational tasks). E.g. Upgrade projects, Capacity planning, Disaster Recovery, etc
6.f) Must be a strong team player, yet able to work independently
- Will be working in a team of Wintel Administrators, and working with other technical groups like DBA, Unix, etc.

Singtel