Job Description

Singapore, Singapore

Company: Singtel Group

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NCS
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is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

Responsibilities

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Supervises a team of desktop engineers, systems administrators, network engineers and DBAs to ensure effective performance of job duties.
- Establish policies and procedures for achieving operational objectives
- As the point of contact with the IT team

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• Maintain and uphold Service Level Agreement as what has been agreed in the contract
• Plan, co-ordinate, manage and control the changes to infrastructure so that it adhere to the Change Management Process.
• Manage the technical team or engineers to ensure smooth and efficient execution of daily Technical Services and operations.
• Review incidents and service requests to ensure service level is met.
• Establish and enforce professional standards and procedures in the technical services team such that a high level of standard, security and quality in the team\'s products and services are maintained. Review standards and procedures to ensure control, accountability, security and efficient utilization of resources
• Plan manpower requirements, initiates deployment and reassignment to optimize utilization of human resources within the team.
• Motivate subordinates through leadership by example, well-planned job assignment, appraisal review and feedback, coaching, counselling and provide input to individual career development plan.
• Review changes in system software and hardware currency and establish upgrade plan to maintain a supportable Infrastructure
• Ensure the WOG initiatives and rollout timeline are met.
• Ensure the Asset CMDB is up to date.
• Ensure incidents and Service requests are updated promptly in the ITSM.
• Deliver management reports in a timely manner.
• Ensure the project team met the security compliance required by customers.
• Customers focus, good communication skills

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1.Preferably be familiar with WOG environment and AFM/ATFM project
2.Preferably more than 5 years\' experience working in a government-related project, familiar with WOG services and security requirements.
3. Good writing and communication skills
4.Familiar with enterprise servers, network, storage and security technology

Singtel