Job Description

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.

We deliver end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Over the years, NCS has played a critical role in the Singapore government's efforts to computerise the civil service sector and integrate IT into its public services.

As a Project Manager (Systems/Network), the broad area of your job responsibilities should cover the following:

• Act as a focal point for all Project related enquiries and issues.
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity.
• Proactively identify risks to the services provided and work with the customer to mitigate those risks.
• Proactively manage any 'out of scope' variations to services and liaise with the customer (in conjunction with the Account Manager) on how these are to be handled.
• Ensure that effective communication on the services delivered is provided to the customer (including month or weekly service delivery reports) with the agreed timeframes.
• Ensure that regular reviews of the services provided are conducted to maintain alignment between the services and the expectations of the customer.
• Proactively manage and negotiate Deliverables with the customer.
• Produce and deliver standard and ad/hoc reports, discuss Project Delivery, manage issues, discuss charges / scope adjustment with the customer in a timely fashion.
• Work with customer counterparts across the organisation to ensure effective execution of business strategies and goal alignment.
• Maintain an understanding of industry trends that directly relate to specific customer's business strategies.
• Participate in customer presentations.
• Participate in leadership activities and providing performance feedback and developmental coaching.

• Monitor and improve team performance, providing leadership, coaching, and performance management.

• Ability to persuade vendors to work beyond constraints faced
• Ability to rationalize with customers.
• Able to escalate with expected outcome.
• Efficient in the adaptation to changes.
• Ability to concurrently drive activities within multiple projects of the same nature

• Ability to present information which are easily grasp by target audience
• Able to use template to input information and make further enhancement.
• Able to form concise approach or position based on information provided.
• Able to deliver message to any level of stakeholders.
• Able to socialize well with all stakeholders.
• Ability to proactively provide assistance to other PMs when required.
• Ability to ensure proper handing over of tasks to the correct resources.
• Ability to work on a project comprising of new technologies / products with high uncertainties.
• Ability to steer into a winning position.
• Ability to derive various solutions to address the problem with the relevant stakeholders.
• Able to defuse the hostility between the conflict parties.
• Able to motivate the team to work towards the success of the project.
• Able to identify and coach non-performing individual to complete the tasks

• Able to appreciate and overcome challenges during the execution phase
• Ability to summarize information that targeted recipients / audience are able to understand with minimum clarification.
• Able to use formulas and pivot table to streamline data analysis.
• Able to manage Gantt chart and plan resources accordingly.
• Able to accurately forecast revenue and cash flow

• Tertiary qualification in Electronics Engineering/Telecommunications or ICT area OR equivalent experience.
• Significant Project Management experience in the ICT industry. (4 years or more).
• Intermediate level of competency in MS Office suite of products.
• Intermediate level of MS Project and/or other project planning tools.
• Certification against a recognized project management standard (PMP, PRINCE II, CITPM).