Job Description

Singapore, SingaporeCompany: Singtel GroupNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.OverviewAs an Infrastructure Project Manager you will be responsible for the managing and implementing of Infrastructure-based projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer's requirements. The Infrastructure Project Manager is also responsible for the following scope in addition to project administration, resource scheduling, project financial health monitoring, risk/issue management and quality assurance.The broad area of your job responsibilities should cover the following:What will you do?Project & Service ManagementLead, deliver and maintain projects within time, scope, and costEnsure project delivery qualityPlan & establish project schedules, quality plans, budgets, and communication and risk management plansManage issues arising out of scope definition and disputes that impacted scope, schedule, and costManage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etcManage project financials, ensuring project cost/ revenue forecast is done accuratelyOversee the implementation of the project with regards to schedules, budget, manpower and qualityResolve project overrun issuesTrack project progress and report to Senior Management and CustomerManage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastageLead the project and service team on smooth project transition to operation in accordance to customer requirement and processes.Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awarenessCustomer/Vendor/ Stakeholder ManagementManage contracts and subcontractorsEffectively engaged stakeholders in project decisions and executionBuild long-term customer relationships by anticipating and exceeding customer's expectationNegotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needsStrong customer-service orientationStakeholder Collaboration: Collaborate effectively with cross-functional teams (IT operations, engineers, vendors) to ensure project success.Scope and Risk Management: Oversee project scope, budget, and risk, ensuring alignment with network objectives.Experience in managing government-approved vendors and contractors.Understanding of procurement processes and contract management within the public sector.Team ManagementWork cohesively, lead, guide, manage and motivate the projects' team members in delivering quality project works, eliminating project exceptions, and delighting the customersPlan for optimal use of resources across teams comprising of Project and Technical competenciesManage performance review of team and maintain open communication with team for feedback on continuous improvementEnsure high individual and staff billabilityTechnical Skillsets:Network and Server Infrastructure: Proficiency in designing, implementing, and managing network infrastructure components such as routers, switches, firewalls, load balancers, servers, storage, middleware and VPNs.Cloud Technologies: Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) and their infrastructure services.Virtualization: Knowledge of virtualization technologies (VMware, Hyper-V, KVM) for server consolidation and resource optimization.Storage Solutions: Understanding of storage technologies (SAN, NAS, DAS) and data management.Security: Awareness of security best practices, including access controls, encryption, and vulnerability management.Project Management Tools: Proficiency in using project management software (e.g., Microsoft Project, Jira) for planning, tracking, and reporting.Change Management: Knowledge of change control processes and tools to manage modifications to infrastructure.ITIL Framework: Familiarity with ITIL principles for service management.Scripting and Automation: Basic scripting skills (e.g., PowerShell, Python) to automate repetitive tasks.Disaster Recovery and Business Continuity: Understanding of DR/BC planning and implementation.The ideal candidate should possess:Project Management Experience: The candidate should have experience managing public sector projects in Singapore and possess a valid active project management certificate (e.g. PMP, CITPM).Understanding of IT Infrastructure: Familiarity with IT infrastructure components such as WAN, LAN, Internet, Voice, Video services, and structured cabling.Teamwork and Leadership: Strong teamwork, leadership, issue resolution, and negotiation skills.Communication Skills: Excellent communication skills, especially when working across remote teams.Adaptability: Ability to thrive under pressure, handle multiple projects, and adapt to a dynamic environment.Quick Learner: Proven ability to think critically and quickly learn new technologies.Familiar with government regulations, security standards, and compliance requirements specific to Singapore.Knowledge of data protection laws (such as the Personal Data Protection Act) and cybersecurity guidelines.We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.Together, we make the extraordinary happen.Learn more about us at ncs.co and visit our LinkedIn career site.

Singtel