Job Description

Responsibilities

• Directs the planning, organizing and management of security, disaster recovery and similar functions related to enterprise infrastructure.
• Manage and lead multiple teams during a security incident from start to closure including following up with any post-mortem activities
• Documenting, supporting and improving operational processes related to the SOC
• Continuously fine tune and re-engineer SOC workflows and capabilities to improve operational effectiveness
• Ensuring that there are adequate resources to monitor and respond to incidents
• Ensure that the SOC is adequately supplied with the necessary applications and tools to successfully operate on a daily basis
• Identify, manage and/or escalate roadblocks that may jeopardize security monitoring operations, infrastructure and/or SLA\'s
• Identify chronic operational and security issues and ensure that they are managed appropriately
• Manage a team of analysts including competencies including documenting and tracking training requirements
• Understand security principles, defenses, vulnerabilities, intruder techniques, root cause and incident analysis
• Follows through any actions, issues and service improvement opportunities highlighted at review meetings with cross functional teams.
• Contributes to regular improvement reviews with internal teams and recommend service improvement plans if and when required
• Acts as the interface for escalations between the stakeholders and SOC

• Strong abilities to communicate at technical and business level
• Working knowledge of information security and information systems - both at the conceptual and operational level
• Planning, implementation, quality assurance, service management, communication, relationship building skills.
• Working experience in a SOC or in a managed security service provider will be an advantage
• Familiarity with delivery mechanisms of managed security services will be an advantage
• Excellent interpersonal, co-ordination and issue resolution skills.
• High level of initiative, ownership of issues, accountability, professional diligence, attention to detail and ability to follow process.
• Able to work un-supervised as well as being able to work as part of a team in an unstructured environment
• Proactive, flexible attitude to work with a willingness to constantly review and improve skills and process
• Excellent written, oral and customer facing skills
• Responsive in all communication
• Experience in hands-on project management and stakeholder management
• CISSP, CISM or other information security certifications will be an advantage
• Diploma or Degree from an IT related course

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