Job Description

Monitor operational network video cameras. Taking telephone enquiries. Maintain accurate logs of events. Operate all SOC technologies including network video, access control, etc. Coordinate direct action and responses to incidents and alarm activation. Compile reports for the SOC Shift Supervisor to share with management on a daily/weekly/monthly basis. Exceptional communication skills always and an ability to adopt the appropriate approach when dealing with others who may be anxious or distressed. Provide high quality written and verbal reports as and when required. Liaise with emergency services and other monitoring agents as and when directed. Assist in the collation and preservation of digital media evidence. Assist in the collation and viewing of network video images in response to incident investigation in line with associated code of practice. Identify and promptly respond to any system anomalies. Support the SOC Shift Manager in monitoring regional travel requests and travel movements. Under minimal supervision determine the appropriate response to each reported incident. Maintain active awareness of the monitored environment to promote safe and effective working. * Maintain a conscientious and proactive approach to work to achieve excellent standards.