Job Description

About the Opportunity Job Type: Fixed Term Contractor

Contract duration : 8 months.

Application Deadline: 30 November 2023

Title Social Media Manager

Department Digital Marketing

Location UK, Singapore and Germany

Reports To Head of Social Media

Level Manager

About Fidelity International

Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future.

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.

About the team

The Social Media team works across both B2B and B2C, creating engaging, insightful and visually appealing content and campaigns. From conception to execution and reporting, the team is responsible for being tuned into all areas of the business to transform the most interesting stories into content, working with stakeholders to showcase both the brand and the products we offer. As the UK team, we also create content with a global focus, covering topics such as DE&I and sustainability and ESG. Working across traditional and emerging social platforms and multiple campaigns, as well as both organic and paid social media.

About your role
Reporting to the Head of Social Media, you will work alongside others in the team, playing a key role in delivering an ambitious, but achievable, Social Media marketing strategy across our B2C and B2B business units. You will manage business unit stakeholder relationships closely, serving as a resource to help amplify their content on social media. From ideation to execution and reporting, you will be responsible for project managing all steps in the process of social media content distribution. You will need design skills and an understanding of paid social media to be successful within this role, along with an understanding of other marketing mediums such as email, affiliates and PR.

About you
As this role carries a large degree of autonomy within your business units, you will need to be organised, innovative but, most importantly, able to manage relationships with your stakeholders.
You will need to have strong creative design and copywriting skills, to help align content with social media best practice, to help deliver incremental improvements in key social metrics.
Finally, you will need to have an eye for analysing data, to help communicate changes and updates to senior stakeholders in a concise, easy-to-understand way.

stakeholders in a concise, easy-to-understand way.

In addition:

Proven experience in social media online marketing and campaign management ideally within the financial services industry

Experience working on a wide range of social channels - LinkedIn, Facebook, Instagram, Tik Tok, Threads, YouTube

Knowledge in managing both paid and organic social media campaigns

Comprehensive knowledge of social media analytics tools, with responsibilities including monitoring and analysing the performance of our social media campaigns

Social media community management skills, responding to customer comments and crisis management

Experience working with external agencies on budget management, asset creation and delivery

Experience working with internal stakeholders managing and delivering campaigns

Strong creative thinking skills, and the ability to conceive innovative ideas for social media content and campaigns

Up-to-date knowledge about the latest social media trends and best practices, with the ability to provide recommendations for enhancing our social media presence

Budget management across the Social Team

Excellent communication, copywriting, proofreading and editing skills with the ability to adapt messages for different social media platforms

Good design sense and basic graphic editing skills - image editing, asset creation and experience with photoshop

Feel rewarded

For starters, we\xe2\x80\x99ll offer you a comprehensive benefits package. We\xe2\x80\x99ll value your wellbeing and support your development. And we\xe2\x80\x99ll be as flexible as we can about where and when you work \xe2\x80\x93 finding a balance that works for all of us. It\xe2\x80\x99s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.

Fidelity International