Job Description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you\xe2\x80\x99ll love today!

The Social Media Manager will be responsible for designing and implementing a social media strategy that aligns with business goals. In addition, will lead campaigns and projects across a range of social media channels, producing engaging content, analyzing usage data, building client relationships, and facilitating customer service.

Principle Accountabilities (Key Result Areas)

Design and implement social media strategy to align with business goals

Generate, edit, publish, and share engaging content daily (e.g. original text, photos, videos, and news)

Collaborate with other teams, like marketing, sales, and customer service to ensure brand consistency

Suggest and implement new features to develop brand awareness, like promotions and competitions

Stay up-to-date with current technologies and trends in social media, design tools, and applications

Support the marketing and PR leadership team in coordinating virtual/in-person/hybrid events, providing inputs towards designing event format with an eye to agreed messaging and specific outcomes.

Partner with broader marketing and communications teams to build and implement internal events, including town hall meetings and CSR activities.

Proactively seek integration synergies across PR, social, and internal channels.

Able to serve as an ambassador for the region to the global social media function: bringing a thorough understanding of the regional/market social media landscapes to help shape strategy and execution (from channels through to content).

Understand the media landscape and news themes to help build compelling story angles that connect our Everise message to our key audiences of prospective clients and prospective employees. Able to gather intelligence and information on the media environments and consumer trends and patterns to inform wider strategy and decision-making.

Support senior marketing and communications team with research and input into regional editorial calendar and external messaging strategy.

Support Everise\xe2\x80\x99s building and maintenance of productive relationships with local media, influencers, and industry representatives.

Background in strategic and tactical partnerships would be valuable.

Attributes & Attitude

Excellent organization and communication skills.

Leadership, problem-solving, and networking skills.

Strong written and verbal communication skills; strong proofreading skills.

Knowledge

Education: Bachelor\xe2\x80\x99s degree in marketing, communication, or a related field.

Experience: Minimum of 5-7 years experience in marketing, preferably gained in the BPO industry.

Knowledge of digital marketing best practices.

Proficiency in many social media platforms

Experience with marketing tools and software including HubSpot, Salesforce, Monday.com

Proficiency in Adobe Creative Cloud and Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

If you\xe2\x80\x99ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Everise