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Handle referrals from working partners, including screening documents and determining eligibility for assistance programs.
Screen general inquiries from the public to assess eligibility for our services.
Provide administrative support, such as printing assistance letters for clients, verify acknowledgement receipt signed by clients and maintaining accurate records.
Assist other case workers as needed to ensure smooth operations and timely delivery of services.
Coordinate activities related to our Charity Mission, including organizing events.
Perform any other ad-hoc duties assigned by management to support the organisation's goals and objectives
Job Requirements:
Meticulous and good administrative skills
Strong communication and interpersonal skills, with the ability to interact effectively with clients from diverse backgrounds.
Compassionate and empathetic attitude towards clients in need of assistance.
Proficient in MS Office applications (eg. Excel, Word, PowerPoint, Outlook, Teams)
Proficient in English and Chinese (Speaking and Writing), in order to be able to work with non-English speaking clients.
A team player who is able to work independently in fast-paced working environment.
* Previous experience in a social service or administrative role is an advantage.
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