Job Description

:
Case Management

• Process new applications and conduct assessment with volunteers team.
• Evaluate and identify areas for follow up (e.g. social support, referral to internal/external resources).
• Participate in monthly case conference with preparing cases to be discussed and sharing with volunteers.
• Support case work activities, including conducting home visits and organizing events.
• Demonstrate knowledge of available community resources and social supports.
• Engage and work collaboratively with various community agencies (e.g. Medical Social Worker, Family Service Centre, Social Service Office and other agencies).

Volunteer Management

• Assign cases to community volunteers and provide them with necessary support and supervision.
• Maintaining regular communication with volunteers.
• Ensuring volunteers adhere to organizational policies, procedures and legal requirements.
• Conduct volunteer training sessions and resources to equip volunteers with necessary skills and knowledge.

Documentation and administrative tasks

• Consolidate and maintain accurate records by filing relevant documents and updating case notes in the profile database promptly.
• Prepare purchase requisitions or funding requests for aid-related expenses, such as medical consumables, furniture purchase, financial assistance and emergency funds.

Job Requirements:

• Possess a Diploma in Social Sciences (Social Work)/ Psychology Studies/ Counselling/ Community Care or Services/ Social Service/ Social Enterprise or its equivalent. Education or training in social work or a related field is preferred.
• Strong organizational and communication skills, with the ability to interact effectively with clients and volunteers from diverse backgrounds.
• Compassionate and empathetic approach to working with clients in need.
• A team player who is able to work independently in fast-paced working environment.
• Meticulous and good administrative skills
• Proficient in MS Office applications (e.g. Excel, Word, PowerPoint, Outlook, Teams)
• Proficient in English and Chinese, in order to be able to communicate with only English-speaking or only Chinese-speaking clients and volunteers.
• No experience required.

For internal use only : 1 - 01, 1- 02

Skills Required