Job Description

COMPANY DESCRIPTION

Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG!


Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives.


We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change.


Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that!

RESPONSIBILITIES

The Social Work Associate (SWA) in the Central Triage Unit (CTU) provides frontline support in client enquiries, intake processes, and documentation. The SWA works closely with Social Workers and Senior-On-Duty (SOD) to ensure clients are attended to efficiently, risk concerns are flagged appropriately, and operational workflows are executed smoothly.

Job Responsibilities:

Receive and document client enquiries via phone, email, or walk-in, and conduct initial information gathering to understand presenting issues, service needs, and urgency Flag risk and safety concerns (e.g., abuse, self-harm, harm to others) to SOD or other seniors immediately Provide basic service navigation information (e.g., community resources, helplines) to clients Input enquiry and intake details into SSNet and internal databases accurately and within agreed timelines Maintain confidential and accurate records of client interactions Assist in tracking turnaround times, caseload statistics, and other CTU performance metrics Support the CTU team in refining workflows, templates, and client-facing resources Participate in team discussions, case reviews, and reflective practice sessions to improve service delivery Provide feedback from frontline experience to enhance client journey and reduce duplication for downstream teams

QUALIFICATIONS

Possess Diploma in Social Work or other relevant qualifications from an accredited institution Other disciplines can be considered

OTHER INFORMATION

Relevant Experience:

1-2 years prior experience in Social Service Sector Fresh graduates are welcome to apply

Competencies:

People-oriented with strong interpersonal skills Excellent oral and written communication skills Analytical and problem-solving skills to assess information quickly, make decisions, and provide recommendations Flexible and creative in devising alternative solutions Committed, proactive, and able to take initiative Effective report writing skills Team player, able to collaborate across functions Only shortlisted candidates will be notified.
Please note that your application will be sent to and reviewed by the direct employer - Montfort Care