Job Description

Key Responsibilities

Client Supervision

Handle day-to-day general enquiries on shelter admission and related shelter matters. Manage referrals and support assessment of applications for admission into Transit Shelter (TS). Engage clients in a professional and therapeutic manner to understand needs, and to build rapport with clients including all members of the family (especially children and vulnerable family members). Assist with site visits and support in the assessment of clients.

Social Work

Identify and assess clients who may benefit from group work. Identify and support the development of new group work, evaluate, and modify. Monitor and evaluate the effectiveness of group work periodically, including the group work and the impact on clients. Lead or assist in the implementation of respective types of group work (lead psycho-education groups that aim to provide information and / or assist in therapeutic groups). Assist in assessing, developing, and implementing discharge planning for clients. Assist in liaising with community agencies and support the planning and implementation of programmes and activities.

Administrative

Support in documentation and evaluation of case outcomes. Maintain daily records, update case files of clients, and prepare reports for administrative and intervention purposes. Provide administrative support to ensure proper maintenance of records.

Others

Any other related duties in New Hope CS as assigned by the Reporting Officer.

Accountability

Reports to Social Worker / Senior Social Worker

Competency Requirements

Core Competencies

Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders. Leadership: Excellent team player with strong leadership and responsibility skills. Adaptability: Strong team player who is resourceful, adaptable, and able to perform multitasks under a given timeline. Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly. Understands the principles of engaging and working with vulnerable families and individuals. - Good report writing skills. Self-motivated individual with the ability to work independently.

Technical Competencies

Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience

Diploma in Social Work from an accredited institution




The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment