Job Description

Chef Concierge

To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests, responding to requests and queries, while leading the Concierge and Bell team and managing relations with suppliers.

What\xe2\x80\x99s in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Uniform will be provided.

What you will be doing:

• Lead the team of Concierge and Bell ambassadors in providing courteous and professional service to both guests and customers of the Hotel.
• Maintain and control the use of the luggage room, ensuring that the luggage is taken to the guest rooms promptly or properly stored and labeled at all times.
• Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department.
• Take note of the daily departing time of check-out guests and make taxi arrangements, shuttle arrangements and limousine services to the airport if required.
• Manage the hotel VIP program and reports, liaising and coordinating with other departments as required.
• Provide information pertaining to all hotel services, local places of interest, restaurants, doctors, sightseeing tours and any other information to meet the guests\xe2\x80\x99 individual requirements.
• Handle or resolve any guest complaints and establish good relationships with guests and clients of the hotel.
• Oversee Concierge and Bell ambassadors in their daily duties \xe2\x80\x93 greeting of guests at entrance, carrying baggage, rooming of guests, daily directory postings and transfer arrangements.
• Supervise and delegate duties to all ambassadors within the section and prepare their work schedules as required.
• Assist with the Front Office operation to achieve a reputation as a market leader in individualized customer focused service.
• Ensure that each guest profile is updated at the end of the guest\xe2\x80\x99s stay with accurate and complete guest history to enhance our Return Guest program.
• Be proactive in offering concierge services, follow up on all reservations, bookings and recommendations to ensure that quality and guest satisfaction is at the optimal level.
• Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure that the products offered to guests are of the highest quality and reputation.
• Effective management of guest complaints using negotiation skills, to ensure guest satisfaction is achieved at all times.
• Ensure relative internal guest information is communicated through the appropriate communication channels.
• Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers.
• Any other duties assigned by the management.

Your experience and skills include:

• Previous Concierge supervisory experience, preferably within a 5 star luxury environment.
• Passion for high end hospitality with an absolute eye for detail.
• A demonstrated ability to build warm relationships and gain trust at all levels.
• Excellent listening and negotiation skills.
• Ability to lead, develop and mentor the Front Office team.
• Controlling departmental budget.
• Recruitment, selection and training of team members.
• Projects professional image at all times through personal presentation/ interpersonal skills.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Excellent verbal and written communication skills.
• Has the aptitude and willingness to undertake further development with Sofitel.

Your team and working environment:

In alignment, with Sofitel\'s passion for luxurious hospitality, we strive to build a team of dedicated individuals with expertise to create an unforgettable experience for our guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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