Job Description

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Reservations Supervisor

Manage the Reservations Department to ensure highest conversion of reservation enquiries and maximum average room rate at all times.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Uniform and meals are provided

What you will be doing:

Reservations:

• Assist the Assistant Reservations/Reservations Manager in overseeing the operations of the department.
• Be well versed in Resavision & PMS System (Opera) and ensue Team achieves the benchmark score of 85%
• Monitor reservation ambassadors constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish good public relations with all guests. Provide services and information which is most accurate and updated to guests in the most meaningful way.
• Ensure all pre check-in procedures are followed through.
• Keep track of all offers, options, confirmations, reminders, deposits, billing and no shows.
• Check the next day\'s arrivals and liaise with the relevant departments.
• Be understanding and supportive by encouraging and motivating all ambassadors in your department.
• Conduct daily briefings in the absence of Assistant Reservations/Reservations Manager
• Take messages upon request and handle guest wake up calls.

One Touch Service:

• Well versed in POS System.
• Ensure OTS agent complies with Sofitel brand standard.
• Ensure that the OTS agent answers every call within the time frame stipulated and in a professional and caring way for the guest
• Ensure that all requests taken by the OTS agent have been properly passed on to the correct department and followed up
• Ensure that the OTS agent understands all current F&B Promotions
• Ensure that the OTS agent is well versed in the hotel\xe2\x80\x99s product knowledge
• Any other duties assigned by your manager.

Your experience and skills include:

• Projects professional image, well groomed at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop ambassador.
• Maintain awareness of industry trends.
• Initiate contacts and establishes rapport easily.
• Assert point of view directly yet tactfully.
• Organise time and work efficiently.
• Excellent numeracy, verbal and written communication skills.
• Has the ability and willingness to undertake further development.
• Appreciate and maintain an effective outlet for stress.
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.

Your team and working environment:

• In alignment, with Sofitel\'s passion for luxurious hospitality, we strive to build a team of dedicated individuals with expertise to create an unforgettable experience for our guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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